Biomedical Equipment Technician 3 (Albuquerque, NM)

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips.  Employees may request a reasonable accommodation.   Montana employees are currently excluded from this requirement at this time.If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa. This role is onsite in Albuquerque, NM. Company relocation benefits will not be provided for this position.In this role, you have the opportunity toBiomedical Technician supports the Multi-vendor Biomedical business within an assigned geographical area or at an assigned account. This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.You are responsible forCustomer Ownership

Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.

Proactive identification of issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix.

The BMET 3 must demonstrate the ability to take ownership and lead in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Team or the customer at any level. Maybe required to manage multiple issues simultaneously.

As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.

Establishes credibility and trust.

Ensures customer satisfaction while meeting business objectives.

Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times.

Understand, explain, and leverage knowledge of customer's business and competitive environment.

May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.

Teamwork

Adopt, develop and implement best practices within local site and across multiple work teams.

Proactively schedules activities & makes him/herself available to assist others.

Seeks out opportunities to increase capability and capacity.

Actively seeks to mentor others.

Compliance

Operate under the required knowledge of regulatory requirements, performance standards, Philips policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).

Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.

Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.

Business Results

Builds knowledge of the business financials and how their decision making, and skillsets drive business results.

Technical

This position will be used within Customer Service and applies to all biomedical equipment. Requires minimal supervision.

Able to perform as a primary BMET for at least one medical specialty. May be assigned duties for multiple medical specialties. Maintains knowledge of technical advances, compliance standards and current industry trends.

Able to perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.

Assesses situations and make correct decision regarding whether to engage others (ie: escalation) or handle alone.

Problem Solving:

Defines problems: Collects data, establishes facts, and draws valid conclusions and/or seeks assistance from others.

Has the ability to interpret an extensive variety of service materials and technical instructions and deal with several abstract and concrete variables.

Applies his/her technical training and resources to effectively solve problems. Ensures follow-up on on-going issues.

Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer with assistance, if needed.

You are a part ofWorking as part of our 5,550-member Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.To succeed in this role, you should have the following skills and experience

Must be able to commute in and around the Albuquerque, NM area.

CBET or Education Degree/Certificate of at least Associate Level

8-10 years Biomedical Experience. Imaging service experience acceptable

Strong technical skills and able to complete PMs and repairs on high-risk biomedical equipment (including but not limited to ventilators, anesthesia, sterilizers, etc.)

Able to function well within a distributed team. Must be a self-driver with high motivation. Willing to travel outside of home area up to 2-3 weeks/month.

Physical Demands and Work Environment

Job operates in the hospital/medical environment including office, warehouse, operating room, laboratory, and patient rooms.

Potential exposure to hazardous physical, chemical, radiological and biological agents, and loud noise.

May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.

Frequently in contact with electrical equipment.

This role routinely uses standard office equipment such as computers, phones, medical test equipment.

Occasionally operating a motorized vehicle.

Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.

Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.

Occasional sitting, pulling, twisting, climbing stairs, balancing, stooping and kneeling.

Occasional reaching, grasping and extended reaching.

Occasional computer viewing and use of vibrating tools.

Frequent standing, walking, pushing, and repetitive hand movements.

Frequently carrying items up to 20 pounds and rarely carrying anything over 20 pounds.

Frequent lifting up to 50 pounds and occasionally lift from 50 to 100+ pounds, with assistance available when lifting or carrying items over 50 pounds.

Rarely lifting anything over 100 pounds.

Rarely required to climb ladders or crawl.

Rarely working outside or exposed to cold or heat.

Continuous hearing, use of depth perception, color vision and working inside.

Use of personal protective equipment may be required including, but not limited to, disposable clean room coveralls, gloves (latex and/or cut proof), eye protection, ear protection and full-face shield.

Why should you join Philips?Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.#LI-PH1It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran