Senior Program Specialist, Topline Franchise Services & Support

Job Number 24050850Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYResponsible for administering programs, or a portion of programs in support of achieving the Topline Franchise Services & Support department's objectives. The position will equally support five individuals across the Topline leadership team. Work conducted will be project oriented to assist the Topline team in finding and implementing efficiencies with meetings, presentations, tracking, logistical support, etc. Acts an expert for internal policies and procedures and serves as a resource to others. Handles confidential and sensitive material.CANDIDATE PROFILEEducation and Experience

High school diploma or GED; 4 years’ experience as an administrative assistant or related professional area.

OR

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or relatedmajor; 2 years’experience as an administrative assistant or related professional area.

Other Required Skills

Knowledge of a full range of administrative processes.

Knowledge of advanced functions of a Microsoft office products, including Microsoft Excel, and Microsoft Powerpoint, TEAMs, Adobe.

Ability to balance multiplepriorities at once, including supporting three executives with different needs.

CORE WORK ACTIVITIESAdministrative

Manages shared calendarfor leadership team. Uses latest technology to coordinate/communicate travel schedules of full toplineteam.

Acts as main point of contact to support planning,execution, and post event dutiesfor all meetings/conferences attended or facilitated by the ToplineFranchise Services & Support team.

Routinely plans, schedules, coordinates team meeting agendas, coordinating content, and confirming speakers & guests’ attendance,

Accountable for management of designated Topline TEAMS folders. Keeping items organized/current and efficiently archiving dated material.

Provides monthlyP&L tracking across the ToplineFranchise Services & Support team for expensemanagement.

Creates and managesOASIS dashboards and reporting necessaryfor Topline FranchiseServices & Supportteam operations.

Facilitates new hire process for all Topline Franchise Services & Support associates to include procurement of required tools/equipment/system access/ etc.

Attends each department head weekly team meeting to serve as a liaison coordinating important information for thebroader team.

Tracks, communicates, reportson all outstanding required trainingsacross the ToplineFranchise Services & Support team.

Routes incoming requests, both routine and those requiring research and follow-up; directs emails to the appropriateperson. Develops alternative methods to handle requests and address ambiguous issues. Routinely responds back directly after performing research or follow-up. Composes all types of correspondence, documents and presentations, many times on behalfof the team. Correspondence may be directedtoward outside owners,customers or seniorlevel executives. Typicallydrafts correspondence underown signature.

Identifies areas where new administrative policies and procedures may be necessary within a department. Initiatesthe project to develop the new policyor procedure.

Researches questions and problems regarding departmental or administrative policies, procedures, information or services, including questions, which are complex in nature. Gathers data from multiple sources and communicates or summarizes information as appropriate.

Performs data entry and develops databasesor spreadsheets as necessary.

Presents information to a group.

Sets priorities and establishes procedures for completing responsibilities.

CRITICAL COMPETENICESAdaptability

Advocates and demonstrates continuous improvement by adjusting to new ways as conditions

and priorities change which may include learning new skills

Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change

Able to work with different levels of management and management styles as needed in position

Communication

Keeps work group informed, speaks and writes clearly and concisely

Actively listensto others recommendations while seeking clarification and offering alternatives as appropriate

Communicates in a timely,proactive manner, receivesdirections and feedback ell

Job RelatedBusiness Focus

Actions supportkey business values of customerservice, associate satisfaction and financial success

Demonstrates pleasant,helpful and accurateservice to internaland external customers

Respects fellowassociates

Efficiently purchasesand utilizes resourcesto produce quality products

Planning & Organizing

Sets priorities and establishes a realistic action plan while anticipating potential issues

impacting the plan

Develops and follows procedures for ensuring quality, is detail-oriented, maximizes resources,

meets deadlines, and follows through on assignments

Problem Solving

Identifies problems and seeks resolution through sound judgment and solid decision making skills, where appropriate

Directs problemsto higher level or applicable department for resolution

Teamwork

Works well in a team environment

Acts as a liaison with other resources/departments as appropriate

Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate

Technical Expertise

Demonstrates requisite technical expertise as defined by the position.

Work Habits

Demonstrates commitment and reliability in getting the job done efficiently, timely,

professionally and accurately

Balances multiple projects simultaneously and maintains the personal, technical and

professional skills needed to perform job duties

Consistently strives to improve these skills and represents staff and division positively

California Applicants Only: The pay range for this position is $21.69 to $44.31 per hour.Colorado Applicants Only: The hourly pay range for this position is $21.69 to $40.28.Hawaii Applicants Only: The pay range for this position is $26.25 to $44.31 per hour.New York Applicants Only: The pay range for this position is $21.69 to $44.31 per hour.Washington Applicants Only: The hourly pay range for this position is $21.69 to $44.31. In addition, the position is eligible for an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 28 days or update per Comments after the date of this posting, 3/22/2024Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.