Senior Advisor to Chief Customer Officer

Working closely with the Chief Customer Officer, the Senior CCO Advisor provides high-level strategic advice, leads complex and sensitive initiatives, and coordinates cross-organisational activity to ensure effective delivery of AFCA's Customer Experience and Operations Group. This is a trusted, close-to-the-executive role for someone who can move seamlessly between strategic thinking and hands-on delivery, exercising independent judgement on issues that matter.What you'll doServe as principal advisor to the Chief Customer Officer, exercising independent judgement on complex, sensitive and high-risk issuesAct as a strategic proxy for the CCO — authoring executive communications, preparing them for high-stakes engagements, and representing their position where direct attendance isn't possibleLead the strategic uplift agenda for the Customer Experience & Operations Group, embedding governance frameworks and driving efficiency initiativesPartner with Finance as the senior business lead for the CXO BudgetBring independent strategic insight to the AFCA Senior Leadership Group on performance, risk and emerging issues