Senior Collections Officer

THE ROLEEnd-to-end management of a challenging portfolio of large value and later-stage accounts, applying a commercial and strategic approach to collections.Negotiate and secure payment arrangements with customers across various channels (phone, email, SMS).Execute advanced skip tracing and utilise specialised tools to locate customers.Manage the legal collections process, liaising closely with internal and external legal teams and third-party field call services.Mentor and coach junior staff on best practices in skip tracing, negotiation, and complex account management.Develop and implement proactive communication strategies to meet and exceed key performance indicators (KPIs).Oversee operational efficiency of Credit Control communication channels (e.g., Slack) to ensure service level agreements (SLAs) are met.Provide support across broader business functions such as Loss Recovery, and handle escalations and ad-hoc tasks as required.