Dispatcher

Dispatcher Duties (including but not limited to)

 Prepare daily dispatch plan for drivers and equipment

 Update board with any changes in load schedule

 Monitor drivers’ hours to prevent DOT violations

 Adjust delivery and backhaul assignments to accommodate breakdowns, late trucks, and other changes

 Perform other duties as required and assigned and to work overtime as needed

 Effectively use phone call or texting to transmit assignments to drivers

 Provide drivers with directions or routes as needed

 Answer incoming phone calls and direct all drivers with their next assignments, which should be planned

prior to their call so to not waste any time

 Email customers with updates, as well as respond to customer emails regarding scheduling

 Follow attendance policy, show up for work on time, and be ready to work assigned shift

 Text drivers start times at end of day

 Work with other office members to create an effective daily plan to keep drivers moving and profitable

Other expectations:

 Experience with office software products such as email and Excel

 Composure when interacting with co-workers

 Reasoning, negotiating, and instructing skills

 Effective communication skills

 Ability to respond appropriately to criticism from a supervisor

 Being able to work Monday-Friday 5am - 2pm or until workload is complete (Could also be needed to

start as early as 4am if needed, or as late as 3pm based on work load.)

 Excellent customer service skills

 High School degree or equivalent

 Prior dispatching or trucking industry experience is preferred but not required

 Being able to personally make educated, calculated dispatch decisions based on the overall well being of

the company to insure maximum efficiency and profitability of each driver

What you can expect from us:

 Competitive compensation to be determined at hiring

 Comprehensive medical, dental & vision insurance

 SEP Profit Sharing Program & performance bonuses (distributions based on profitability of company in

previous fiscal year)

 PTO and paid Holidays