Manager - Contract Inquiry Support

Manager - Contract Inquiry Support - 2406180421WDescriptionJohnson & Johnson Health Care Systems, Inc. is currently recruiting for a Manager- Contract Inquiry Support! This position will be located in Raritan, NJ.At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.As the Manager you will have responsibility of three (3) functional groups: Enterprise Roster Management, Price Administration and Contract Inquiry Support. The Enterprise Roster Management group engages with our internal partners and customers to maintain system accuracy of the Integrated Delivery Network rosters. The Price Administration group maintains contract product, price, rebate, eligibility and performance requirements across an enterprise of customers to include Group Purchasing Organizations (GPO), Integrated Delivery Networks (IDN) and Hospitals. The Contract Inquiry Support team enhances the customer experience by partnering across the contracting continuum to respond to contract product, price & eligibility inquiries and system discrepancies for both our customers and channel partners.You will lead the teams, evaluating metrics and team performance, identifying short- and long-term goals, as well as serve to be the key representative in strategic and tactical discussions with our franchise partners. In addition, your responsibilities will include maintaining compliance with audit procedures and SOPs and collaborating with internal and external business partners to recommend standard processes in support of our franchise contract strategies.Key Responsibilities:

Collaborate and influence Customers, Operating Partners, Account Management, Contracting (including Government), Regional Process Center, and the US Commercial Programs Legal Group to ensure alignment of goals for the best outcome for the Customer and the organization.

Responsible for owning, leading, and/or supporting associates on multiple initiatives designed to streamline processes, enhance automation, and/or drive standardization. These initiatives can range in impact from departmental to enterprise-wide.

Successfully collaborate with internal and customer senior management and will often be required to lead customer opportunities with short turn-around times.

Responsible for effective, efficient and compliant development and/or administration of contracts for supported franchises.

Proactively find opportunities to drive and implement improvement processes or policies that will positively impact internal efficiencies.

Ensure that all pertinent activities are logged in departmental tracking tool in a consistent and accurate manner.

Read, interpret written contracts and implement price and rebate terms in systems.

Follow all commercial practices and SOX guidelines and department policies and procedures.

Perform trend analysis; analyze and interpret data and reports to find opportunities for operational efficiencies and/or strategy implementations

Research problems of broad scope (sales, payments, customer structure, product structure and data history).

Demonstrate excellent analytical and communication skills to interact with Customers, franchise contract teams, distributor and wholesaler personnel.

Support in troubleshooting and resolving price, roster and or invoice discrepancies, as needed.

Use PowerPoint skills to provide senior management analysis and recommendations for projects and/or preceptorships.

QualificationsEducation:A minimum of a Bachelor's or equivalent University degree is required.Required:

Minimum of four 6 years' relevant business experience.

Experience in either contract operations, customer service, sales, marketing, or finance in the health care industry.

People management and leadership skills.

Intermediate to Advanced Microsoft Office suite.

Related experience in the Healthcare industry.

Preferred:

Experience with Model N.

Tableau or Master Data Management (MDM) system experience.

Customer-facing experience.

Demonstrated partnership or leadership with projects and/or in cross functional teams.

Other:

May require up to 10% domestic travel with limited travel to Somerville NJ and other JNJ facilities in NJ and PA.

This position has an estimated annual salary of 99,000- 197,000 USD$

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Employees are eligible for the following time off benefits:

Vacation – up to 120 hours per calendar year

Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

Holiday pay, including Floating Holidays – up to 13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Primary Location NA-US-New Jersey-RaritanOrganization Johnson & Johnson Health Care Systems Inc. (6077)Travel Yes, 10 % of the TimeJob Function Contract Administration and ManagementReq ID: 2406180421W