Insurance Customer Service Manager Wanted (40k to 70k and benefits)

We are a leading provider of insurance solutions, dedicated to protecting our clients and delivering exceptional customer service. We are currently seeking an experienced Insurance Call Center Manager to lead our team and ensure our policyholders receive the highest level of support.

Responsibilities:

- Manage day-to-day operations of the insurance call center, ensuring efficient call handling and resource allocation

- Develop and implement strategies to improve call center performance, including call quality, response times, and customer satisfaction

- Monitor and analyze key performance indicators (KPIs) specific to the insurance industry and create reports for upper management

- Recruit, train, and mentor insurance call center agents to maintain a knowledgeable and high-performing team

- Foster a positive work environment that promotes employee engagement and motivation

- Handle escalated policyholder complaints and resolve complex insurance-related issues

- Collaborate with other departments, such as claims and underwriting, to ensure seamless customer experience

- Stay up-to-date with industry trends, regulations, and best practices to continuously improve call center operations

- Ensure compliance with insurance laws and regulations

If you are qualified please reach out to us!