Client Relations Manager

Our client, a fashion house, is seeking a Client Relations Center Manager to join their Jamesburg, NJ team. The hours are 9:00am-6:00pm (flex for OT) and this role is hybrid with three days in the office and two days remote.Responsibilities:Track team productivity, evaluating Coordinator phone and email interactions for quality assurance, supporting Coordinators in answering phone and email inquiries, placing orders, resolving FedEx delivery issues, and answering voicemails as neededEnsure all client requests are handled in a timely mannerDemonstrate and implement product knowledge, policies, and proceduresResolve eCommerce and store client escalationsManage Client Relations Center Coordinators and Supervisors to ensure all daily responsibilities are being met and schedule regular touch bases.Support in writing and delivering onboarding and annual performance reviews for teamManage appropriate talent bank and fill positions with high quality candidateQualifications:3-5+ years of experience managing a call centerStrong knowledge of Microsoft Excel and Word; knowledge of French helpfulSaturday and Sunday availability requiredNeed prior team management experience, experience out of luxury a plusEmpathetic and agile professional willing to adapt to changesCompensation/Benefits:Up to $130K base depending on experience Medical, dental, and vision plansGenerous fertility benefits401k3 weeks PTO, 2 wellness days, 3 floating holidays, (7 sick days in NY, 5 in NJ)Will pay for Uber/Lyft while commuting to NJ if without carBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com. We look forward to working with you.Beacon Hill. Employing the Future (TM)