Technical Writer

Job Responsibilities:

Documentation: Collaborate with product owners, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services. This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.

Product Support: Work closely with our product and development teams to translate technical specifications into user-friendly, understandable content. Play a key role in the product design process by ensuring user-centricity in the documentation.

User Support: Develop documentation to aid our support specialists in troubleshooting and resolving issues. Create resources such as knowledge base articles and troubleshooting guides.

Training Material Development: Assist in the development of effective training materials for clients. This includes writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.

Quality Assurance: Review documentation to ensure it is clear, concise, and user-friendly. Perform ongoing updates to existing documentation to ensure they remain accurate and relevant.

Continuous Improvement: Ensure the flow of improvements from e.g., Support to Documentation updates to Training Material updates is working smoothly and accurately.

Required Qualifications, Skills, and Capabilities:

Bachelor's degree in a relevant field (e.g., English, Communications, Technical Writing, Computer Science) preferred

Minimum 3/6 years of experience in technical writing, ideally within the financial sector

Proven ability to understand and explain complex technical concepts concisely

Exceptional writing, prooing, and editing skills, e.g., with release notes or API documentation

Strong research skills, able to quickly grasp new concepts and technologies

Experience working with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence

Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment

Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.

Experience with markdown and markup languages such as DITA, HTML, XML, CSS

Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control.

Preferred Qualifications, Skills and Capabilities:

Working knowledge of Jira and/or Jira Align as well as document version control systems

Familiarity with technical writing standards and style guides.

Excellent organizational skills with strong attention to details

Good interpersonal and communication skills with ability to handle constructive criticism and feedback

A self-starter who can work independently, but also collaborate effectively with teams in an agile setting

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/VeteransBase Pay/SalaryJersey City,NJ $109,250.00 - $150,000.00 / year