Customer Service Representative

Responsibilities:

- Provide exceptional customer service to customers via phone and email

- Create work orders, and dispatch service technicians

- Completing invoices and processing payments

- Assist customers with inquiries, concerns, and requests in a professional and timely manner

- Utilize phone etiquette skills to handle inbound and outbound calls

- Analyze customer needs and provide appropriate solutions or recommendations

- Assist with resolving customer complaints or issues

Skills:

- Fluent in English (written and verbal communication)

- Multilingual skills are a plus, particularly Spanish

- Experience with FieldEdge is a plus

-Proficient with data entry

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.