Fraud Risk Analyst

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.This is a 12 Month contract role with potential of extension or going permanent. We are open for the role to be fully remote within Australia.Purpose of your role

As a Fraud Risk Analyst reporting into the Global Fraud Risk Manager, you will be responsible for reviewing real-time fraud alerts within OFX’s fraud monitoring system, and identifying suspicious activities, including potential account takeovers, scams, and first-party fraud. You are a dynamic individual, and your role is pivotal in protecting and shaping the future of OFX and its customers by managing fraud risk whilst providing exceptional customer support, especially during high-stress situations.What you doAssess fraud alerts generated by the OFX fraud monitoring system and review customer activity versus customer profileInvestigate and identify suspicious accounts and escalate to the Financial Crimes team for further review when necessaryProvide timely support to both internal and external stakeholders, ensuring customer satisfaction and maintaining professional relationships