Sr. Director, IT

The Senior Director of IT is responsible for the organization’s technology environment, encompassing hybrid infrastructure, on-prem enterprise applications, and security. This role focuses on scalable and efficient IT operations that enable engineering velocity while ensuring strong security, compliance and high-quality employee experience.The Senior Director must operate as a hands-on leader, balancing strategic planning with day-to-day execution, maintaining strong partnerships with Software Engineering, DevOps and Enterprise Services. The environment is established and revenue-generating, requiring steady leadership, technical depth, and decisive, informed decision-making.ResponsibilitiesOwn and oversee operation of multiple on-prem datacenters, manage cloud (Azure and AWS) infrastructure for corporate workloads ensuring performance, reliability, and scalability.Lead administration, optimization, and ongoing development of core internal systems, including Microsoft Dynamics CRM.Design for simplicity and scale minimizing operational overhead and friction through automation and managed servicesManage availability, performance, backup and disaster recovery for IT systems. including hardware, virtualized environments, networking, identity and security systems.Strengthen and maintain the company’s security posture across infrastructure, endpoints, identity, and data.Manage IT department, Enterprise Services team, and a small compliance function, setting priorities and driving accountabilityOversee vendor relationships, including managed service providers, holding partners to clear standards and measurable outcomes.Develop and manage IT budget, balancing operational stability with forward-looking investments; create predictable and optimized IT cost model that scales with headcount, customers and new solutionsCreate new, update existing and enforce policies around governance, access control, data protection, and regulatory compliance.Partner with executive leadership to align technology choices, operational efficiency and security posture with company growth objectives.Work closely with Engineering and DevOps on shared services (identity, networking, security, compliance), clearly separating corporate IT ownership from product engineering platforms and pipelines.