Lead Carpenter- Residential Remodeling

Norfolk Kitchen & Bath offers its customers the full package from design & selection through complete installation of their kitchen and bath projects. We take pride in the service we provide to our customers and believe this factor gives us a competitive edge over our competition. Our construction team is a group of skilled tradespeople who bring to their jobs this same level of pride and customer service mentality.

The Lead Carpenter role is responsible for ensuring accurate and timely completion of the remodeling project contracts for Norfolk customers. The Lead Carpenter will be the point person to close out projects as projects need carpentry expertise to complete modifications and final punch.

While in the field, you will be responsible for the on-site management of installation and to ensure customer satisfaction through proactive communication. You will need to understand the scope of work, materials needed, work with assigned subcontractors for other trades and meeting the schedule expectations of the project. The Lead Carpenter will work closely with their Project Manager to communicate progress, potential issues and customer feedback.

Safety is a key component of all jobs and the Lead Carpenter is responsible for proper site prep and mitigation. As we are working in customers’ homes, attention to job site conditions is important. Profitability of projects is directly connected to efficiency on the job, so expectation to complete within timeline and avoiding unnecessary site trips is the key.

Lead Carpenter will work with Project Manger on any necessary job change orders to get cost and scope change approval.

Requirements

As the Lead Carpenter you will be able to:

Read floor plans and elevation details

Have a keen accuracy for details including measurements

Act in a high level of professionalism to be able to interact with customers via in person and phone

Focus on high level of customer service and able to resolve job issues in the field

Lead others to complete tasks using strong project management skills

Use technology tools to track work hours, email, and job information

Safely operate company tools for the job as well as company vehicle with valid driver’s license and clean RMV

Education and Experience

7+ years residential finished carpentry and remodeling experience

Experience installing cabinets of various types, including standard, frameless and inset as well as crown molding

Face to face customer service experience

Framing and rough carpentry knowledge

Physical Requirements

Able speak, read and comprehend English

Able to work in various work conditions – inside, outside with varying temperatures

Able to carry and move tools and materials needed for job completion (up to 75+ lbs. independently)

Able to walk, stoop, climb, reach, lift regularly as a daily task

Frequently required to climb heights over 6’

Frequently exposed to carpentry equipment such as power saws, drills, etc.