Customer Service Associate

Job description

Job Title: Customer Service Agents – multiple openings

Type: Temp to Perm

Contract Duration: 3 months

Location: Portsmouth, NH (100% onsite)

This is a three month contract to hire role

Any type of customer service experience is ideal call centers, retail, restaurants, banks any customer interaction is acceptable!

Shifts:

Portsmouth, NH - 10a-630p and 1130a-8p

Pay Rate:

$16/hour – 3 years of customer service experience

$15/hour – less than 3 years of customer service experience

Bonus Potential – see below

Interview Process:

3 step process - Phone Interview, Assessment Test, On-Site Interview

Training:

First two weeks will be onsite training in the call center.

Position Summary:

The Customer Service Agent (CSA), General I interact with our clients’ customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.

Bonus/Benefits Programs

Earn $1,000 Welcome Bonus just for completing training!

Performance Bonuses are paid every 2 weeks, and you will receive an extra bonus payout 4x a year!

Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!

No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision, and FSA options.

Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!

Excellent Employee Referral program – make an extra $1,500 referring great people!

Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!

Paid Holidays including your Birthday off and a Floating Summer Holiday!

Essential Functions:

Maintains a professional and customer-friendly manner with each account.

Engages customers in a manner consistent with all applicable federal, state, and local debt collection laws; undertakes appropriate training and certification, as required.

Follows the appropriate scripts when handling both inbound and outbound calls.

Negotiates payment plans and settlements with consumers based on the clients’ parameters.

Identifies disputes and ensures proper resolution.

Updates client information in a timely and accurate manner.

Communicates in writing and verbally (in person and/or via phone) with supervisors and managers.

Executes verbal and written directions from supervisors and managers.

Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.

Participates in various problem-solving and decision-making activities, as required.

Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e., typing/keyboarding).

Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.

Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.

Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.

Performs other tasks as may be assigned by manager/supervisor.

Ability to maintain consistent and regular attendance in accordance with an established schedule.

Qualifications:

Prefer one or more years of customer service experience, ideally in the collections industry.

Strong interpersonal and verbal communication skills.

Moderate typing skills (35 wpm).

Basic math and writing skills.

Bilingual/multilingual language skills desirable.

Successful completion of a company-sponsored two-week training program.

Must successfully pass background check required to obtain MN Debt Collector license.

Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.

Educational Requirements:

High School diploma (GED acceptable) required.