Customer Advocate Director

This is an engaging opportunity to work as a trusted advisor to our Chief Commercial Officer (CCO) by driving cross-functional alignment to ensure a great experience for ServiceNow customers.

 

This role is critical in supporting ServiceNow executive engagement with our most strategic customers. The Customer Advocate Director will partner with the Americas Sales organization and associated GTM teams to identify the greatest opportunity areas for CCO influence. The candidate will ensure great experiences for our customers before, during, and after each interaction with ServiceNow.

 

This role will report to the Sr. Director, Customer Engagement Strategy, with visibility and exposure at the highest levels of ServiceNow.

 What you get to do in this role:  Support in the creation and execution of ServiceNow’s CCO Customer StrategyDevelop a forward-looking plan to prioritize CCO engagements across key Customers & Partners, working in collaboration with Major Area GVPsDrive an effective process for all customer/partner interactions - from qualification, to shaping a compelling executive narrative, to ensuring success on follow-up actionsEstablish a deep understanding of ServiceNow’s platform and incorporate into executive messaging for industry-centric solution opportunitiesSupport the CCO in customer meetings – delivering key messaging, aligning on customer commitments, and driving the delivery of clear action itemsAssist in the definition of key success measures for CCO Customer Engagement, including quarterly reporting to analyze success and areas for improvementContribute to elevation and sharing of best practices in customer engagement processes across the organization