Assistant Hotel Manager

The Assistant Hotel Manager is responsible for providing an elevated and luxurious experience for escalated guest service concerns that require resolution while ensuring that a high level of performance is being met in all areas of the hotel. This position shares a responsibility in protecting the assets of Wynn Resorts in a safe and secure manner by acting as the main point of contact for any major property events.Job Responsibilities:Knowledge of Property Management SystemKnowledge of Wynn | Encore Las Vegas property offerings, room types, locations, amenities and services provided throughout the propertyActs as a liaison between guests and all other property departmentsWorks closely with Corporate Investigations, Guest Claims and Security to ensure the overall safety of hotel guests and patronsResolve guest challenges and special requests within limits of authority and empowerment and in a timely manner by coordinating with various departmentsEnsure all guests interactions are in accordance with Forbes 5-Star and Wynn | Encore standardsSupports and assists Hotel Manager and Senior Hotel ManagerAct as the Management Representative for the Resort during escalated guest and Security issues including Crisis Management incidentsCoordinates and communicates with Engineering, Housekeeping, Security and Guest Claims regarding escalated incidents involving property damage, hotel liability, injury, security risks and/or concernsReview and follow-up on internal reports and guest social media posts/feedbackConducts daily room inspections with Security for guest and employee safetyActively promotes and uses the Company’s Core Values to lead by example when interacting with employees and guestsAccurately completing checklists and reports associated with specific shifts and pass down of appropriate informationConducts resort walks to include inspection of all applicable public areas and creates work orders to replace or repair areas that need attentionConducts department training and mentorships to develop supervisors and managers in other Front Office departmentsManages compensation and consistently documenting issued compensation in HotSOS and OperaResponsible for thorough completion of special projects/assignments provided by Senior Management