Amenities Coordinator

The Housekeeping Amenities Coordinator prepares and manages amenity inventory requests and records, tracks deliveries, and ensures timely distribution of gifts and amenities to guest rooms. Responsibilities include maintaining accurate computer records, answering calls, and managing inventory levels of containers, linens, and supplies.Key Responsibilities Prepare and organize amenities for delivery, including packaging and collateral.Maintains inventory of food, beverage, floral, and retail items and places orders on demand when needed.Handle multiple orders simultaneously and efficiently, often in high-pressure situations.Enter data with high accuracy and coordinates across platforms.Liaise and respond to inquiries from departments regarding orders and deliveries.Follow Wynn policies, prioritize safety, and maintain a clean work environment.Deliver personalized, proactive, and high-touch service including anticipating repeat guests’ needs.Creates custom welcome packages for special occasion amenities.Manages special requests professionally without disrupting workflow.Handles guest interactions with discreetness, a high level of customer service etiquette, and a sense of urgency.Perform all other job-related duties as requested.