Assistant Manager - Operations - Convention Services

Wynn Las Vegas has an in-house 24/7 full-service Entertainment Production Services and Sound & Video Department to accommodate audio-visual and technical requests associated with convention, exhibit, private, and catered event functions. Customer support for our clients is the number one factor that determines our department’s success.Job Summary:Reporting to the Operations Manager of Entertainment Productions Services, the Assistant Operations Manager will be assisting in administering the Director’s vision and assisting in supervising, managing, and organizing within Entertainment Production Services.Job Duties and Responsibilities:Assist Operations Manager in managing and overseeing all daily floor functions.Assist’s in overseeing daily flows and cross-checking information from Production Managers.Creates and maintains timetables for tasks, deadlines and resources, communicates effectively, and works with a high degree of creativity and personal responsibility.Communicates expectations and roles to staff.Manages multiple priorities simultaneously often in stressful and high-pressure situations.Contributes to the financial health of the department by maximizing revenue opportunities and controlling costs.Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.Manages and oversee’s all assigned event production schedules, equipment lists, labor requests and facility requirements.Ensures the department delivers a maximum level of customer service and production value.Works with safety as a priority and follows department and company safety standards.Ensures all Wynn Las Vegas core values, property and department standards are implemented and applied.Provides positive feedback, coaching, and enforces progressive discipline in accordance with established policies and procedures for technical staff when necessary or warranted.Encourages teamwork and aids in building cross department relationships.Responsible for assisting in effective supervision and administration to include staff development and training, performance management, prioritizing and assigning work, and related activities.Perform all other duties as assigned.