Remote Customer Service Representative

Soft Life Solutions

https://softlifestaffingsolutions.dudasites.com/

Work from Home for top brands and fortune 500 companies like Peloton, Louis Vuitton, Carnival Cruises, Coach, Disney and more!

Soft Life Solutions, a NEW business entity helping countless individuals all over the country find jobs that meet their leisure needs, whilst also aiding businesses in locating the perfect employees. Soft Life Solutions is the first place people think of when they consider remote work! We are committed to constant growth by providing the BEST customer service for our companies and the BEST companies for our agents.

Soft Life Solutions is unique and offers job seekers and employers a wide range of options for their every need. Here at Soft Life Solutions, we give you full control of your time and finances, so that you can live the life you deserve! Whether you're a stay-at-home parent, retired, need extra income or simply want to explore something new - we have the perfect opportunity for you! Create your own schedule, select your own employer and best of all do it all in the comfort of your own home! There's no need to go through an intensive and tedious job search process. Apply today and let US ensure that you get the kind of support and placement that you need.

The ideal candidate loves speaking with people, has great customer service, a positive attitude and proactive problem-solving skills. You will be responsible for an array of tasks detailed below. Some tasks may or may not be applicable to the opportunity(ies) you select.

Responsibilities

Technical setup: Ensure you have the necessary technology and equipment to effectively perform your job from home. This may include a reliable internet connection, a computer/laptop, relevant software, and any other tools specific to your role.

Collaborating with Other Teams: Liaising with other departments such as sales, technical support, or shipping to ensure seamless customer service delivery and resolution of customer issues

Responding to Customer Inquiries: Addressing customer questions, concerns, and complaints through various channels such as phone calls, emails or live chat

Meeting Performance Metrics: Meeting or exceeding key performance indicators (KPIs) such as average response time, customer satisfaction ratings, and resolution rates.

Data security: Follow company protocols and best practices to maintain data security and confidentiality while working remotely. This might involve using secure networks, encrypting sensitive information, and being cautious about sharing company data.

Providing Product/Service Information: Offering detailed information about products or services to help customers make informed purchasing decisions.

Time management: Stay focused and avoid distractions during work hours. Use techniques like the Pomodoro Technique or time-blocking to manage your time effectively and maintain productivity.

Resolving Issues: Working to resolve customer issues and complaints in a timely and satisfactory manner. This may involve troubleshooting technical problems, processing returns or refunds, or escalating complex issues to higher levels of support.

Professionalism: Maintain a professional demeanor during all customer interactions and interactions with colleagues. Dress appropriately, use professional language, and be mindful of your tone and behavior.

Maintaining Records: Documenting customer interactions, transactions, and inquiries accurately in the company's CRM (Customer Relationship Management) system for future reference and analysis.

Upselling and Cross-Selling: Identifying opportunities to upsell or cross-sell additional products or services to customers based on their needs and preferences.

Following Up: Following up with customers to ensure that their issues have been resolved satisfactorily and to gather feedback on their experience.

Self-care: Take regular breaks, stay hydrated, and practice good posture to prevent burnout and maintain your physical and mental well-being

Continuous learning - Involves staying updated on industry trends, developments, and best practices relevant to your role. This might involve attending webinars, or online courses to enhance your skills and knowledge.

Qualifications

-Must be at least 18 years old

-Must successfully pass a skill assessment and background check

-At least 1 year of relevant work experience

-Excellent phone etiquette as well as verbal, written, and interpersonal skills

-Ability to multi-task, organize, and prioritize work

-A computer device

-Headset or headphones with microphone attachment

-A strong, stable internet connection

-A quiet work area

PLEASE NOTE: Onboarding does not equal approval. Onboarding is in place to explain the position and direct you to the necessary steps.

Approval is contingent upon your skill assessment and background check results. If you pass, you may proceed. If not, you will be prompted to have your credentials removed from the platform.

https://softlifestaffingsolutions.dudasites.com/