Service Supervisor-Entry Door Systems-Construction and Building Materials Industry - SERVI022986

Overhead Door Company of St. Louis, a DH Pace Company, Inc. is seeking to hire aService Supervisorposition in our St. Louis, Mo office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who enjoys working in a fast-paced service environment, please apply!Job Responsibilities:

Assist with daily scheduling of all jobs; ensuring customers preferences are met

Provide immediate problem-solving assistance to office staff/installers/service technicians

Constantly monitor in Real Time installers/service technicians schedules in computer to maximize efficiency and profitability

Track for jobs completed and place follow up calls to customers to ensure expectations were met

Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing

Responsible for timely completion of all administrative paperwork associated with this position

Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary

Participate in planning process and establishing department goals and objectives

Other duties may be assigned by Manager

Job Requirements:

High School Diploma/GED

Management experience preferred

Experienced using Microsoft Office applications

Must have a valid drivers license and a good driving record

Ability to effectively communicate with the customer and represent the company in a professional manner

Strong aptitude for technical applications and mechanical systems

Why DH Pace?DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.The company is privately owned and has been in operation over 95 years! We have 50 US offices in 24 states with 2023 company-wide sales of $1 billion.Our benefit offerings include:

Competitive compensation

Medical, dental, and vision options

401k retirement plan match

Company paid life insurance

Paid time off plan

Advancement and transfer opportunities

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity