Cloud Operations and Customer Support Engineer

Req ID: RQ186652Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphPublic Trust/Other Required: NoneJob Family: Systems EngineeringSkills:Amazon Web Services (AWS),Cloud Infrastructure,Linux DistributionsExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.At GDIT, people are our differentiator. As a Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St Louis, MO.HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT ENGINEER WILL MAKE AN IMPACTJob Description:In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.Key Responsibilities:

Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.

Respond to and resolve customer issues, providing top-tier technical support and customer service.

Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.

Engage in application monitoring to assist in identifying and addressing application performance or availability issues.

Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.

Develop and maintain comprehensive documentation for application support procedures.

What You'll Need to Succeed:Education and Experience:

Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.

5+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills :

Proficiency with AWS cloud services and infrastructure management.

Exceptional troubleshooting and problem-solving skills.

Experience in providing customer-focused technical support.

Knowledge of Linux distributions (e.g., RedHat, CentOS).

Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).

Excellent communication and collaboration abilities.

Location: On Company SiteUS Citizenship RequiredGDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays#RoverGSSThe likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.