Director of Content Management - US/Canada Technology

Job Number 24130958Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYThis key role reports to the Portfolio Management Sr. Director within the US-Canada Technology team and will shape and execute our content strategy. Creates and manages the organization and dissemination of content across all platforms for US/Canada and will contribute to creating strategies to efficiently manage knowledge resources, ensuring accessibility and accuracy for internal and external stakeholders.We are looking for a strategic thinker and creative leader who will have a strong background in content strategy, hands-on graphic design skills, and the ability to influence a team to create visually appealing and engaging content.CANDIDATE PROFILEEducation and Experience

Undergraduate degree from an accredited university; or equivalent experience, training, and certifications

8+ years of progressive experience in content management, knowledge management, or a related field, that has fostered:

Strong understanding of content strategy, information architecture, and user experience principles.

Proficiency in content management systems (CMS), knowledge management platforms, and digital analytics tools.

Ability to deliver clear, easy-to-understand communications deliverables

Attributes & Capabilities

Strong personal leadership, organizational, relationship-building, and negotiation skills

Formal and informal presentation skills

Graphic design experience/expertise

Possesses a passion for design, a keen eye for detail, and a strategic mindset for content creation

Adept at visual storytelling

Self-starter with self-confidence, enthusiasm, and strong customer service orientation

Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity

Creative and critical thinking and problem-solving skills, with a passion for driving innovation and excellence in content and knowledge management

Basic project management skills

Ability to complete deliverables with high quality and up to established standards

Strong analytical skills to measure and report on content performance.

Proficiency in graphic design tools such as Adobe Creative Suite (Illustrator, Photoshop, InDesign).

Preferred

Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred

Graduate Degree

Hospitality experience

CORE WORK ACTIVITIES

Establishes strong, collaborative ties with the Director of Communications on the Portfolio Management organization.

Delivers difficult and time-sensitive requests with clear, easy-to-understand content.

Partners with a team of content creators, curators, and knowledge managers to optimize information flow and promote best practices in content management.

Creates visually compelling and engaging content across various digital platforms, ensuring consistency with our brand identity.

Identifies needs and then develops, manages, and maintains content management plans for the organization across internal towers (TSSC, Field Operations, PSS, etc.)

Partners and builds relationships with other disciplines and teams, i.e. Global Technology, Global Operations, Owner Franchise Services, etc. to ensure our content strategy is aligned with these key stakeholders

Manages the implementation and maintenance of knowledge management systems, including content repositories, databases, and collaboration tools, to facilitate efficient access to information.

Establishes and maintains standardization of content management including but not limited to content storage location, naming conventions, and MGS updates.

Partners with the Director of Communications to develop and deliver communications deliverables, including – but not limited to – webinars, PowerPoint presentations, talking points, job aids, etc.

Analyzes content performance metrics and user feedback to optimize and improve content strategy continually.

Develops and implements a comprehensive content strategy aligned with the overall continent marketing goals.

Defines and maintains the information architecture of content repositories, ensuring content is organized logically and tagged appropriately for easy retrieval and dissemination.

Establishes content governance policies and procedures to maintain consistency, accuracy, and compliance with standards across all content assets.

Creates visually appealing graphics, illustrations, and other design elements for digital and print materials.

Ensures all design assets align with brand guidelines and maintain a consistent visual identity.

Develops multimedia content such as videos, animations, and interactive graphics to enhance user engagement.

Monitors and analyzes content performance metrics to assess the effectiveness of content strategies and make data-driven recommendations for optimization.

Modernizes and updates MGS page for US/Canada; consolidates SharePoint reference sites.

Managing Work, Projects, and Policies

Manages and implements work and projects as assigned.

Generates and provides accurate and timely results in the form of reports, presentations, etc.

Analyzes information and evaluates results to choose the best solution and solve problems.

Provides timely, accurate, and detailed status reports as requested.

Demonstrating and Applying Discipline Knowledge

Provides technical expertise and support to persons inside and outside of the department.

Demonstrates knowledge of job-relevant issues, products, systems, and processes.

Demonstrates knowledge of function-specific procedures.

Keeps up-to-date technically and applies new knowledge to job.

Uses computers and computer systems (including hardware and software) to enter data and/ or process information.

Delivering on the Needs of Key Stakeholders

Understands and meets the needs of key stakeholders.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

Collaborates with internal partners and stakeholders to support business/initiative strategies

Communicates concepts in a clear and persuasive manner that is easy to understand.

Generates and provides accurate and timely results in the form of reports, presentations, etc.

Demonstrates an understanding of business priorities

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.

Demonstrates self-confidence, energy and enthusiasm.

Informs and/or updates leaders on relevant information in a timely manner.

Manages time effectively and conducts activities in an organized manner.

Presents ideas, expectations, and information in a concise, organized manner.

Uses problem solving methodology for decision making and follow up.

Performs other reasonable duties as assigned by manager.

California Applicants Only: The salary range for this position is $110,550 to $245,238 annually.Colorado Applicants Only: The salary range for this position is $110,550 to $222,943 annually.Hawaii Applicants Only: The salary range for this position is $133,766 to $245,238 annually.New York Applicants Only: The salary range for this position is $110,550 to $245,238 annually.Washington, D.C. Applicants Only: The salary range for this position is $121,605 to $222,943 annually.Washington Applicants Only: The salary range for this position is $110,550 to $245,238 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 28 days after the date of this posting, July 26, 2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.