Operations Lead Analyst

Operations Lead Analyst Remote - based out of Illinois, Missouri or Kansas Ready to make a difference? Are you an experienced Operations Manager with a track record of successful multi-project execution, budget management, data analytics and reporting? Do you possess strong communication skills, enjoy interacting with clients and community stakeholders, and have experience with or working knowledge of Energy Efficiency programs? Do you enjoy leading a team of highly-skilled, multi-disciplinary, and passionate team members, collaborating with national subject matter experts, and bringing it all together to deliver results for your clients? If so, then you have found the perfect job Come join our team as an Operations Manager to support our growing portfolio of work with utilities in the Midwest. You will be responsible for developing and delivering a holistic strategy to focus on the coordination of analytics, reporting, research, organization, and process efficiency between multiple large portfolios, leveraging regional staff based on fluctuating workloads, and developing best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities. Working closely with the Director of Program Operations, our Mid-Central Region Lead, and local implementation teams, you’ll focus on bringing energy efficiency and bill savings to all customers including under-served communities, providing safer, more energy-efficient homes, and ensuring grid stability. Why you will love working here:

Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs

Investment of the community: Donation matching, volunteer opportunities

Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning

Any many, many more Ask your recruiter for more details!

What you will be doing:

Direct the quality and performance of the team responsible for the following tasks:

Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review

Supporting internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meeting, and documenting action items

Initiating program-level incentive invoices, reviewing data points with project manager, and submittal for client approval. Coordination with rebate processing team to ensure all incentives are processed

Generating accurate and polished deliverables for all regulatory filings, reports, and presentations. Coordinate with portfolio manager for final inputs and approvals

Maintaining and updating shared files, resources and program documents to ensure all program staff has access to latest versions of materials

Coordination with program managers to develop and maintain portfolio-level performance forecasts and trend analysis

Tracking of contractual Key Performance Indicators (KPIs) and coordinating with portfolio manager on any necessary corrective action plans

Coordination with IT team for prioritization of requests and projects

Maintaining business workflow documents

Manage operations for the implementation of client portfolios (residential and commercial/industrial programs), responsible for the following tasks:

Ensuring that the programs are performing as expected, and explain forecasted variances

Collaborating with program managers to ensure all activities related to quality program delivery is executed

Presenting performance metrics to internal and external stakeholders

What we need you to have (minimum qualifications):

Bachelor’s degree

5+ years of experience working in successful energy efficiency or demand response programs; or consulting projects for utilities, state energy offices, state/local governments, and/or regional non-profits

OR

9+ years of experience working in successful energy efficiency or demand response programs; or consulting projects for utilities, state energy offices, state/local governments, and/or regional non-profits

What we would like you to have:

Ability to communicate effectively, written and verbally, with clients and colleagues at all levels.

Advanced proficiency in Business Applications (such as Google, MS Office, Visualizations, Data Analytics)

Advanced analytical skills and experience with Power BI (or similar data visualization tool)

Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate .

Knowledge of the utility and energy efficiency, demand response, and distributed energy resource programs and markets

Certifications related to operational excellence (PMP, Six Sigma, etc.) and/or industry-specific certificates (LEED, BPI, RESNET, etc.)

Professional affiliations including, but not limited to: AESP, ACEEE, or AEE

Sounds business ethics, including the protection of proprietary and confidential information

Experience working with Low-Income Communities and/or Agencies or other relevant volunteer experience serving on boards or other organizations dedicated to the advancement of clean energy, energy efficiency, and under-served communities.

Working at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :$68,325.00 - $116,152.00Nationwide Remote Office (US99)Need help? We're here:ICFCareerCenter@icf.comAbout ICFICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com (https://c212.net/c/link/?t=0&l=en&o=3731098-1&h=2556622195&u=https%3A%2F%2Fwww.icf.com%2F&a=icf.com) .