Epic Technical Manager - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Optum’s EHR Services represents one of the fastest growing practices within Optum Insight’s Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you’ll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment.As an Epic Technical Manager, you'll drive vital projects that have strategic importance to our clients. You'll be meeting client needs and coordinating solutions with your broad technical background across not only the Epic Infrastructure domain, but also with your knowledge of general IT, including networking, storage, compute, virtualization, data center operations, and cloud computing. Strong candidates for this role will be able to demonstrate self-motivation, individual leadership, team collaboration, and a strong curiosity and desire to stay up on the constantly evolving technology world. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

Serve as cross-functional technical resource to organize and execute against core technical objectives and act as a resource for daily operational issues and prospective client solutioning

Assist leadership and other department team members in the implementation of technical programs or projects, including planning, developing, implementing, and evaluating initiatives, coordinating project activities, collaborating with project team members, and monitoring progress toward achievement

Lead technically oriented projects and initiatives, such as technical dress rehearsals, implementation or upgrade testing phases, infrastructure and end-user device discovery, and infrastructure conversion or sizing initiatives.

Responsible for the hiring, staffing, managing, and strategic direction of the following Epic infrastructure teams, in collaboration with the technical leadership team: Operational Database Administrators, Epic Client System Administrators, Cogito Database Administrators, Caboodle Developers, EMFI Administrators, Data Courier Administrators, Interconnect Web Developers, Cache Developers, Epic Technical Coordinators, Epic Technical Project Managers, and End User Device Administrators

Create and ensure accuracy of deliverables including presentations, contracts, and spreadsheets; interface with other areas of the business as necessary

Ensure prompt escalation of challenges/issues that will impact the business and initiative delivery

Serve as a liaison between organizational technical needs and Epic support staff

Maintain regular communication with Epic representatives, including participating in relevant weekly team meetings

Work with Epic representatives, your client's business community, and end users to ensure the system meets the organization's technical needs regarding the project deliverables and timeline

Develop an understanding of technical needs to set the direction for the organization's workflows

Reviewing the status of projects and issues on an ongoing basis with leadership

Ensure timely communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

6+ years of experience in healthcare technology, preferably supporting EHRs and EHR IT Infrastructure

5+ years of Epic technical/infrastructure/end-user devices/database administration experience

3+ years of direct HR responsibilities managing and staffing a team

3+ years of experience having led technical projects, such as software or hardware implementations, technology infrastructure initiatives and architecture, disaster recovery planning, EHR migrations, etc.

3+ years of experience with working with complex client IT infrastructure, and distill and track work from distinct goals but ambiguous steps

Epic systems knowledge or Epic certifications in client server infrastructure, database administration, or other relevant technical area

Proven solid communication and organizational skills, and ability to track and communicate statuses to leadership teams

Preferred Qualifications:

Azure, AWS, or Google Cloud Platform knowledge or certifications

Experience with Agile, Lean, Six Sigma or other process improvement methodologies

All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.