Process Design Manager

Process Design ManagerCharlotte, North Carolina;New York, New York; Seattle, Washington; San Francisco, California; Plano, Texas; Boston, Massachusetts; Chicago, Illinois; Tampa, Florida; Houston, Texas; Phoenix, Arizona; Saint Louis, MissouriJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include demonstrating correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results. Job expectations include partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions.This role will lead a team of associates accountable for Digital Adoption of new technology in support of the Commercial Credit underwriting, monitoring and fulfillment processes/ teams.Highly visible role requiring regular interaction with Credit executives, Academy executives, user groups as well a Change, Platform and Technology executives.Leader will drive creation of strategic adoption plans in partnership with the businesses, user experience improvements, development of training content and user certification as well as adoption metrics.Responsibilities: Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholdersSkills: Process Management Process Performance Measurement Business Process Analysis Continuous Improvement Process Design Program Management Scenario Planning and Analysis Conflict Management Critical Thinking Strategic Thinking Relationship Building Decision Making Drives EngagementRequired Qualifications: 5+ years of experience in Financial Services Industry Experience in a Credit, Credit Operations, Transformation / Strategy, or Process Design role Interest in learning new platforms and technologies Ability to build strategic end-to-end plans for platforms Ability to create and maintain partnerships with multiple stakeholders Strong written and oral communications skills Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations Candidate must be detail oriented and demonstrate a high regard for operational excellence Candidate must be highly organized with excellent analytical and reporting skills with the ability to create and execute project plans Proficient in Excel analytics and PowerPointDesired Qualifications: 8+ years experience in Financial Services Industry Proficient in Excel and Visio Familiarity with Agile software development process Problem solver; ability to think critically and offer creative solutions Strong attention to detail and a willingness to learn technical specs Self-starter who is comfortable operating independently in an ambiguous environment Strong organizational skills with ability to effectively prioritize tasks in a dynamic environmentShift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.