Manager of Cloud and Systems Engineering

Manager of Cloud and Systems EngineeringAnywhereType: PermanentCategory: DevOpsIndustry: Financial ServicesWorkplace Type: RemoteReference ID: JN -112024-91622Date Posted: 12/11/2024Shortcut: http://careers.eliassen.com/m14w03

Description

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Description:This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis.Rate: $150,000-$155,000/yearResponsibilities:

Can be called upon to perform any duties of all tiers of services reporting to them

Responsible for setting schedules and staff level to ensure the client is always covered from an operational support point of view

Oversee all requests, incidents and problems related to operations

Participate in root cause analysis of widespread issues affecting the client at an operations level

Participate in planning to ensure the operations staff have appropriate resources and training to complete their daily tasks successfully

Participate in discussions to determine proper levels of staffing for the clients operations

Escalate issues seen by operations (as required) to upper management and participate in planning sessions to remediate these issues

Provide data and reporting of KPI’s and trends to upper management on a weekly, monthly, and as needed basis

Participate in communicating outage/emergency activities to the organization

Manage vendor relationships as it relates to daily operational needs

Oversee solutions repository and ensure high quality solutions are available to the operations staff

Participate in the improvement of Service and Business Level Agreements as it pertains to operations to set proper expectations and measure performance

Coordinate with upper management on staffing needs for the success of project role outs performed by operations

Perform post-resolution follow ups with end user and team members as required

Alert upper management to emerging trends in incidents and other ITIL processes

Report on the success of operations adherence to site audit responsibilities, policies, and procedures

Responsibly handle confidential data

Continuously improve upon technical, management skills

Aid in training end users, clients, and support staff

Review and suggest revision of operations SOP’s and FAQ’s submitted to management for approval in assisting end users / clients

Experience Requirements:

10+ years in field job experience

10+ years in an industry facing position as a management

Comp TIA Network+ and A+ certifications are a plus

Microsoft certifications are a plus

Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations

Extensive experience with VDI, Active Directory, O365, Windows OS and File shares

Familiar with Windows server OS 2012 and above

Proficient in basic network and security fundamentals

Exceptional written and oral communication skills

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Strong documentation skills and a willingness to assist with documentation

Self-Starter with ability to work as part of a team and individually as required by specific project needs

Excellent time management skills and the ability to prioritize

Possess the traits of having patience, being thorough and innovative

Ability to work independently with minimal supervision

Ability to conduct research into a wide range of computing issues is required

Ability to absorb and retain information quickly

Ability to present ideas in user-friendly, business-friendly, and technical language

Highly self-motivated and directed

Keen attention to detail

Ability to effectively prioritize and execute tasks in a high-pressure environment

Exceptional customer service orientation

The ideal candidate should be dependable with an excellent attendance record, work well in a “Team Environment”, be cooperative and respectful

Education Requirements:

Associate Degree in technical field or equivalent education and experience

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.About Eliassen Group:Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!