Member Service Representative I, Rochester 2nd Street - MEMBE001935-00

Join Our Team as a Member Service Representative!

Are you passionate about making a difference in people’s financial lives and bringing a smile to every interaction? Altra Federal Credit Union is on the lookout for a Member Service Representative for our Rochester 2nd Street location – the frontline hero responsible for delivering exceptional, personalized service that makes every member feel at home. As a Member Service Representative, you’ll handle transactions like deposits, withdrawals, and loan payments with precision, all while introducing members to cutting-edge features like ATM, Palm Authentication, and other electronic services.

Why You’ll Love Working Here!

At Altra, we believe in empowering our team to take the initiative and make every interaction count. This role isn’t just about transactions; it’s about creating memorable experiences! You’ll collaborate with team members across departments to solve challenges, all in a positive and supportive environment.

What You’ll Do:

Be the First Line of Support: Listen to members’ needs, solve issues with empathy, and make every experience exceptional.

Promote Innovative Services: Educate members on our latest offerings – from ATM to Palm Authentication – and help them unlock the full potential of Altra’s services.

Safeguard Member Information: Adhere to strict security standards and regulatory requirements to protect our members.

Collaborate & Contribute: Work hand-in-hand with your team to keep operations smooth, efficient, and always focused on member satisfaction.

What You Bring to the Table:

A high school diploma (or equivalent) and a commitment to ongoing learning.

A background in customer service, financial experience is a plus!

Strong communication skills, with the ability to connect with members genuinely.

Detail-oriented, professional, and tech-savvy – ready to help members with digital services.

Pay and Benefits:

Competitive starting rate of $18.08 per hour!

When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.

Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.

Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.

Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!

Employee-only perks and discounts.

The Member Services Representative position is full time, 40- hours per week, Monday through Friday, between the operating hours of 8:30 a.m. and 5:30 p.m., and will require some flexibility within these hours, as needed.

If you’re driven by a mission to help others, skilled in customer service, and ready to bring a positive vibe to the team, apply today and start a fulfilling career with Altra!

Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives!

We support diversity in the workplace and are an Equal Opportunity Employer.

Experience

Required

A background in customer service. Financial experience is a plus but not required.

Strong communication skills, with the ability to connect with members genuinely.

Detail-oriented, professional, and tech-savvy – ready to help members with digital services.

Education

Required

High School or GED or better