Customer Support / Field Service Technician and Lead

Description:

Skilled and motivated Customer Support / Field Service Technician to play a crucial role in ensuring the success of our customers through optimal functioning of their Aerosol Jet® systems. You will be the company’s face to the customer and be responsible for the installation, maintenance and support of their systems. We will depend on your technical expertise and dedication to service to build strong customer relationships that result in our mutual success. Also seeking a more senior person to lead the St. Paul team. Apply at: https://optomec.com/careers/

Responsibilities:

Install, configure and provide updates to Optomec systems at customer sites

Provide technical support and troubleshoot issues onsite and by phone, email, and chat

Provide training in best practices to on-site personnel

Develop and maintain strong relationships with customers

Keep records of customer interactions, technical issues, and resolutions

Collaborate with cross-functional teams to resolve complex technical problems

Collaborate with internal teams to improve products and services

Maintain AJ and facility equipment at Optomec’s St. Paul facility

Requirements

Associate’s degree, military E4 or equivalent competency in Engineering, tech support, or a related field. E5 or equivalent preferred for Lead.

Excellent problem solving and troubleshooting skills

Working knowledge of simple DC circuits and test procedures and a strong mechanical aptitude

Some knowledge of any computer language preferred

Experience in technical support or a similar customer facing role

Strong communication and interpersonal skills and a customer-centric mindset

Working knowledge of Microsoft Office and the Windows environment

Ability to work independently and collaboratively in a fast-paced environment

Willingness to travel domestically and internationally as required by customer needs

Able to utilize commercial air, ground and self-driven transportation

Ability to lift 50 pounds independently and access components from the floor to a five-foot level

Comfortable standing for long periods of time during on-site support and system demonstrations

Knowledge of Mastercam, AutoCAD, SolidWorks, Cognex Vision or motion automation a plus

Some knowledge of Mandarin a plus

Any level of security clearance a plus

Benefits:

Veteran-friendly environment

Attractive salary package

Extensive health, dental, vision, Telehealth, Short / Long Term Disability / LDD coverage

Eight days paid holiday and fifteen days of annual paid time off

401(k) retirement savings plan with employer matching percentage

Professional development and educational opportunities

If you are passionate about cutting-edge technologies, thrive in a dynamic environment, and are dedicated to providing exceptional customer support we encourage you to apply for the position of Customer Support Technician at Optomec. Join our team and be part of revolutionizing the future of manufacturing. Apply at https://optomec.com/careers/

About Optomec:

Optomec is a privately held, rapidly growing supplier of Additive Manufacturing systems. These solutions utilize Optomec’s patented Aerosol Jet technology to reduce costs and improve performance. This unique printing solution works with the broadest spectrum of functional materials, ranging from electronic inks to biological matter. Optomec has more than 200 marquee customers around the world, targeting production applications in the Electronics, Energy, Life Sciences and Aerospace industries. For more information, please visit www.optomec.com.