Customer Service Representative/ Dispatch

Job Description

Customer Service Representative/Dispatcher - Full or Part Time (Evenings)

We are looking for a customer rep that can work Monday thru Friday 12-8 PM

Gopher Sewer and Drain is a small, family owned and operated plumbing and drain cleaning company that services the Twin Cities Metro. We are seeking a professional and motivated individual to independently work our evening office procedures.

Job Role / Responsibilities

Solid outgoing personality

Professional, positive and have a high level of self-motivation

Have the capacity to function independently in tasks

Excellent time management and administrative abilities with attention to detail

Data entry

Email and online customer response and communication

Answering phones

Scheduling appointments

Dispatching technicians

Light office cleaning

Requirements

Complete training in office (training will be M-F 9-2PM)

Excellent written and verbal communication skills

Multi-tasking skills

Basic working knowledge of Microsoft Office Word

General business skills such as typing, data entry and review, use of phone, copier, and email

Excellent customer service skills necessary

Desired Skills and Experience

MS OFFICE

QuickBooks

Plumbing or drain cleaning knowledge is a plus but not required

English and Spanish fluency ideal but not required