Big Bowl - Ridgedale (1110) is looking for a Host Carryout

Job description

Hiring Immediately: Host/Carryout Staff!

Benefits:

BCBS health insurance & other options including dental

Employee Assistance Program (EAP)

Restaurant discounts

Opportunities for career growth

Big Bowl is the place for authentic Chinese and Thai cuisine. Committed to using the highest quality ingredients including prime beef and fresh seafood, Big Bowl creates dishes with big and bold flavors. From the housemade curries to the dipping sauces, adults and kids alike will find something to love on the menu. Head to the build‑your‑own stir fry bar to select from a range of vegetables or pick one of the chef’s choice combinations from the menu. Drinks include homemade ginger ale made with fresh ginger root, signature cocktails, craft beer and wine from around the globe. The fun, exciting and vibrant atmosphere of Big Bowl only adds to the experience of dining on deliciously prepared food.

Caring. Creative. Careers.

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Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

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EOE. We participate in E-Verify / Participamos en E-Verify

Host/Carryout Staff are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Also responsible for taking orders, checking accuracy, packaging and collecting payment for carryout orders while ensuring professional service and guest satisfaction. Assist with Coat Check duties as directed.

Essential Functions

Warmly greet and seat guests in the restaurant

Answer telephones, and take orders, messages and reservations

Available to work a variety of hours, days and shifts, including weekends

Safely and effectively move chairs, tables, highchairs and booster seats

Safely and effectively use and operate all necessary tools and equipment

Ability to communicate in English in order to perform and follow job requirements in written and spoken direction

Multitask calmly and effectively

Work in a confined, crowded space of variable noise and temperature levels

Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds

Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

Ensure the overall guest experience exceeds expectations and anticipate guests’ needs

Greet guests with a warm, sincere smile

Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy

Assist with clearing, cleaning and resetting tables and maintain restrooms

Sell and accurately account for gift cards

Use proper phone and voicemail etiquette and guidelines

Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures

Understand and respond knowledgeably to questions about the restaurant and menu

Use sales techniques to present and encourage current promotions to guests

Follow all steps of service

Understand and follow the food allergy procedure and special orders/restrictions

Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems

Comply with all safety and sanitation guidelines and procedures

Successfully complete alcohol awareness training

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Get along well with others and be a team player

Other duties will be assigned as needed

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