Patient Service Coordinator Ambulatory I - FOH, Float Pool

SUMMARY

We are currently seeking a Patient Services Coordinator to join our Float Pool team. This full-time role will primarily work on-site (SHIFT: Day). Purpose of this position:Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.RESPONSIBILITIES:

Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow

Provides navigation assistance to all patients and guests

Utilizes the electronic health record accurately and efficiently to perform the following functions:

o Patient Check-in

o Point of Service Collections (Co-payments, Self-pay, and outstanding balances)

o Registration

o Patient Check-out (Schedule following the standard processes)

o Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine

Ensures personal workspace and patient waiting areas are neat and sanitized.

Responsible for handling patient financial transactions

o Cash Box

o Cash Collections

o Credit/Debit card transactions

o Daily reconciliation

Promotes the organization and assists in maintaining clinic efficiency

Check-out patients

Provide scheduling support for contracted providers and specialty departments

Provide support for providers with requests and urgent needs

Manages special patient needs upon request

Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message

Receives and creates encounters for medical forms and delivers them to the clinical team

Assist with processing of time sensitive patient’s needs, such as patient forms, etc.

Perform other duties as assignedQUALIFICATIONS

/Minimum Qualifications:/

High School Diploma or equivalent

At least one year of experience in related field and/or six months of Front of House experience

One year of customer service experience

/Preferred Qualifications:/

Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds

Ability to work in a fast-paced, continually changing environment

Ability to respond appropriately to shifting priorities

Ability to prioritize work assignments

Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations

Demonstrates knowledge and understanding of organizational policies and procedures

Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook

Ability to work independently and in a team setting

/Knowledge/ Skills/ Abilities:/

6 months of previous HHS experience

Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment

Certification from

o HFMA OR

o NAHAM OR

o HBI Patient Access Certification

Experience with Electronic Health Records (EHR) – Epic experience preferred

Understanding of medical terminology

Experience with different payers/insurance requirements

Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)

Title: Patient Service Coordinator Ambulatory I - FOH, Float Pool Location: MN-Minneapolis-Downtown Campus Requisition ID: 241854