Engineer III, Field Service

Job DescriptionLocation:   Rochester, MNTerritory: Primarily covers the Minnesota, North and South Dakota, Iowa, and Nebraska with local travel required, ideally based in the Twin Cities/Rochester area.This position has not been approved for relocation.Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.Summary:Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers.   This Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Chromatography and Mass Spectrometry systems, including installation, repairs, preventative maintenance, and instrument qualifications.  Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth. Essential Duties and Responsibilities:

Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems

Must be client-focused, working in conjunction with other ULS teams and Sales

Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks

Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem

Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action

Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs

Analyzes Chemistry reports of technical problems to recommend modifications to eliminate future problems

Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer

Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

Other duties may be assigned

Education and/or Experience requirements:                        

Bachelors Degree in Chemistry, Sciences or related field preferred

3+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience

Hands-on experience with Chromatography and Mass Spectrometry systems preferred

Effective communication skills and establishing good customer rapport are essential

Ability to prioritize service requests and produce clear and concise documentation

Must be available to travel overnight up to 60% within the territory or other areas as required

Essential Functions and Physical Requirements

Ability to safely lift 50 Lbs with assistance on occasion.

Ability to safely lift and carry 25-30 Lbs continuously throughout the day.

Ability to bend, squat, stretch, and reach on a daily basis in a service function.

Ability to travel overnight at a minimum of 60%.

Maintain a valid driver’s license and safe driving record.

Regular and Reliable Attendance

Working Conditions:

Required to work independently within a customer location

Extensive walking/standing may be required for 75-85% of the day

May pass through areas where chemical based products may be in use

Must possess motor skills appropriate to the task

Must be able to safely lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs with assistance

May be able to use material handling equipment such as push carts and pallet jacks

Depending on the hazard, appropriate personal protective equipment may be worn. Example:  lab coats, coveralls, hood, face shield, respirator, hairnets, steel toed shoes and/or safety gloves

Must be able to work hours required to get the job done

Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.