Account Manager, Revenue Cycle

The Account Manager, Revenue Cycle Management will be responsible as a RCM Accounts Receivable (A/R) Specialist for full life cycle medical claims through resolution of payment, included but not limited to submission, A/R follow up, denials, appeals, rejected claims, payment posting resolving healthcare claims.  This includes communicating with internal RCM team, customers, and payers.This position will start working remotely and transition into a hybrid model 2-3 days/week, reporting to our new Eagan, MN office. PRIMARY RESPONSIBILITIES OF THIS POSITIONDrive RCM Operations financial performance through AR workflow, included but not limited to: billing, payer follow up, identifying account discrepancies, denials and appeals are efficiently processed, payment posting, tickets, customer partnershipsProactively manages accounts receivable for assigned customer accounts within established KPIs (aging, delinquency, denial rate, productivity, ticket SLAs)Submit healthcare claims to appropriate payer within timely filing criteriaPosts claim rejections received both manually and via ERAUtilize work queues to proactively drive claims to payment with each action, including contacting insurance payers by phone or online to obtain claim status or resolve claimReview balance on accounts after payment to determine accuracy and appropriate next actionAccurately review denials to determine next steps and file appeals as needed  Accurately processes incoming payments both through ERA and manuallyAbility to work in different TBH systemsAccurately document all actions and claim status in TBH systems (i.e., VisiQuate, PMS)Develop rapport with customers for assigned accounts through ongoing professional communicationInteract and provide guidance to outsourced teams in coordination with ManagersProactively communicate barriers, process flow or productivity issues/opportunities to ManagerOther duties as assignedThrive@TherapyBrands