Ocean Import Agent

Scope of PositionHours:  Monday - Friday 730am-430pmThis role works to ensure timely and accurate movement of freight and information, while providing exceptional customer service to our external customers as well as our other Expeditors offices.Major Duties and ResponsibilitiesBuild Operations/Industry KnowledgeProvide Exceptional Customer ServiceVendor RelationsUnderstand all the elements of the our operating procedures and correctly interpret this information to fulfill our customer´s instructions and expectations.Basic accounting skillsAccurate and Timely BillingContinues annual self-development programUnderstand department process flow, looking for best practices to improve operational efficiency and productivityOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessary