Customer Experience Specialist

Description If you are passionate about delivering outstanding customer service and enjoy working in a team-oriented setting, look no further! This role offers an exciting opportunity to work in a dynamic environment where you can make a significant impact on customer satisfaction and business growth. As a Customer Support Specialist, you will be responsible for delivering exceptional customer service to potential and existing customers and ensuring their needs are met promptly and effectively.Responsibilities:

Assist in qualifying leads and conducting initial discovery to support the sales process.

Build and cultivate relationships with customers, partners, and potential clients.

Conduct consultations with customers to gather technical information and aid in resolving warranty issues and parts sales.

Demonstrate expertise in explaining technical features of products to customers and partners.

Develop and deliver accurate quotes for parts, services, and support, including supporting documents and pricing details.

Collaborate with internal teams to address customer requirements effectively.

Record all customer interactions and transactions in the designated CRM system.

Process customer orders with precision and efficiency.

Proactively reach out to existing customers to ensure satisfaction, promote products/services, and identify potential sales opportunities.

Partner cross-functionally to diagnose and resolve customer issues/challenges.

Requirements

Qualifications:

High school diploma or equivalent; associate degree preferred.

2+ years of experience in customer service, sales, or a related field.

Familiarity with CRM systems or similar data management tools, proficiency in Microsoft Office Suite.

Team player with the ability to collaborate effectively.

Excellent communication and problem-solving skills.

Self-motivated with a positive attitude.

Ability to multitask and prioritize effectively.

Strong attention to detail.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .