Customer Quality Resident

The Customer Quality Resident acts as a first contact for the customer and production sites in case of quality problems and escalations on a daily basis.Tasks & Responsibilities:Maintains internal & external Customer Portal ManagementSupports deployment of LEONI quality strategy based on customer requirementsParticipates in Quality meetings with the customerSupports at customer process audits and production process and product approval (ppa) within an OEM accountSupports at customers in problem solving and follow-up of containment & rework actionsSupports to organize and follow-up rework/sortings Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework)Supports model year changes, technical changes and sampling process by OEM customers i.e. organization and follow-up activitiesSupports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e.g. Complaints portal of LEONI; i.e. start and final closing of complaintsSupports the ordering of material for customer repair and own stockOrganize meetings with LEONI production plants for follow-up with claims