Team Manager (Online Gaming)

The Team Manager is responsible to ensure operational excellence at all times.The main responsibility of the Team Manager is to give full consideration to Online Casino Dealer's needs, our company's goals and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.ResponsibilitiesManage, supervise, coach, motivate and build team spiritBe the first point of contact for subordinatesPresent new ideas and policies to prospective teamsWork within your own team/s to produce the required results and to meet Company targetsPrepare and monitor teams’ KPI data, create and execute weekly/monthly/quarterly improvement planParticipate in subordinates’ recruitment and training processBe an example of a star performer and coach other subordinates on shiftOrganize and lead team and individual meetingsManage employee expectation and eventual requestsEstablish and maintain cross departmental cooperationWork with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)Handle disciplinary casesManage projects and deadlines set by your direct managersManage ad-hoc situations which may occur on shift in an appropriate mannerManage scheduling processRoutine floor walks within the studio