Patient Coordinator I - Records Coordinator Concierge Service - McLaren Careers

Patient Coordinator I – Records CoordinatorResponsibilities:1.Procure Medical Records:Retrieve and compile medical records for all new patients entering Karmanos Cancer Institute.2.External Record Requests:Initiate and track requests for medical records from external healthcare facilities as needed.3.Electronic Record Management:Separate and upload medical records into the Cerner Electronic Medical Record (EMR) system, ensuring data accuracy and confidentiality.4.Physical Media Handling:Receive, sort, and manage CDs and slides, delivering CDs to the Picture Archiving and Communication System (PACS) office when necessary.5.On-site Office Duties:Attend the Detroit office once a week to sort and log incoming mail. Additionally, visit the Southfield office once a month to perform similar tasks as needed.6.Fax Management:Label and organize all incoming faxes in the designated fax box located on the shared drive, ensuring documents are easily accessible to relevant team members.7.Collaboration:Maintain regular communication and collaboration with the patient navigator team to ensure the seamless exchange of information and records.8.Daily Huddle Tracking:Complete the daily huddle tracking sheet detailing workload completion and sharing updates with the team.9.TeamSupport:Act as a team player, providing assistance to colleagues when they are overloaded with tasks.10.ROI Retrieval: Collect Release of Information (ROI) forms from the front lobby as needed.11. Communication with Clinical Staff:Maintain good communication with clinical staff, including physicians and nurses, to facilitate the retrieval of essential patient records.12.Record Requirements:Ensure that all new patients have at a minimum, a pathology report and a recent physician note. Communicate any missing records promptly.13.Medical Record Logging:Enter all received records into the Medical Record Log system, documenting session numbers for pathology slides to ensure accuracy and facilitate a quality handoff to the clinic team

High school diploma required. Bachelor's degree preferred.

Two years of customer service or healthcare-related experience.

PC and word processing skills are required.

Knowledge of billing and managed care programs preferred.

Familiarity with third-party insurance verification, authorization, and referral procedures preferred.

Familiarity with cancer-related information and terminology.

Good interpersonal skills.

Excellent written and verbal communication skills.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans