Internship End User Technology Services

Job SummaryThis is a full-time, hybrid Summer 2025 Digital Services internship with our End User Technology Services team. The End User Technology Services team is divided into the following portfolios:

Asset Stewardship

Defines enterprise technology standards and guidelines

Maintain inventory of all end user technology

Lifecycle refresh of technology

Epic Technology Support

Responsible for the management and configuration of hardware that integrates directly with Epic

Knowledge management

Technology Onboarding

Enterprise Print Management

Media Technology

Design, build and implement technology for enterprise collaborative spaces

Manages Enterprise Background music

Define collaborative technology/strategy/roadmaps/standards for the enterprise

Site Security Support

Acts as a liaison between the security engineering and site support teams

Responsible for remediating security vulnerabilities in windows, iOS and other devices

Responsible for tracking, testing, and auditing of PCI devices

Responsible for the management of workstation endpoint health

As an intern you will get the opportunity to work in the different portfolios and explore both the technical and non-technical side of tech. You’ll also get exposure to all areas of the business to really understand how technology is used in a large health care organization.Essential Functions

Under direct supervision and guidance of a Technical Analyst, may work with a variety of care providers, end-users and IS teams to assist in the support of client, clinical, and medical technologies, and their systems. May assist with device, application, and workflow analysis; process improvement; communication/education; requirements definition; navigation; recommendations; installation; replacement; and problem resolution.

Assists in the documentation of workflows, problems, resolutions and IS procedures.

Helps with problem resolution and is learning how to employ event correlation/log analysis, failure analysis/reporting, root cause analysis and risk assessment.

May participate in process improvement efforts, projects, testing and evaluation of new clinical systems, and implementation of prototypes.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

QualificationsRequired

High School Diploma or equivalent

Currently enrolled in a university pursuing a degree in area of accountability

Must hold either Junior or Sophomore standing and will not anticipate graduating before May 2026.

Preferred

Demonstration of excellent customer service

Strong analytical, communication, collaboration, and organizational skills

Experience with project management

Familiarity with ServiceNow, Microsoft Office 365 (Teams, Outlook & Sharepoint), and Jira

About Corewell HealthAs a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.Primary LocationSITE - Corewell Health Place - 100 Corewell Drive NW - Grand RapidsDepartment NameIntern ProgramEmployment TypeFull timeShiftDay (United States of America)Weekly Scheduled Hours40Hours of Work8:00 a.m. to 5:00 p.m.Days WorkedMonday to FridayWeekend FrequencyN/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling 616.486.7447.