Account Manager

Job SummaryThis role will serve as the primary contact for Heavy Duty (HD) Original Equipment Manufacturer (OEM) and Service Operations accounts, maintaining high standards of customer satisfaction within their area of responsibility.  The primary responsibility will be to increase the unit volume of the primary account at the customer level.  This individual will interact with all organizational levels, including Marketing, Pricing, Purchasing, Materials Planning, Engineering, and Sales, regularly. Principle ResponsibilitiesServe as the primary contact in an HD OEM customer environment where interactions are varied and require knowledge in Engineering, Pricing, Purchasing, Materials Planning, Marketing, and Warranty as it relates to suspension systems and components support.Act as customer advocate to ensure timely execution of actions and communicate results to all applicable internal and external teams.Develop strategies to increase sales, targeted not only at discretionary purchases, but also at new markets and opportunities that exist for the OEM and Service channels of distribution.Determine relative strengths and weaknesses of our competitors and communicate to marketing and sales groups.Gain access to all relevant information on customer suspension system programs/promotions and communicate to all applicable teams.Represent the company in appropriate production discussions to minimize miscommunication while maximizing coordination.Spearhead efforts within OEMs to gather sales data in a format that will measure the effectiveness of the sales organization.Maintain and update files for designated accounts.Gather and analyze competitive information to assess our relative position for subsequent action determination.Provide consultant resources to the OEM Service marketing/sales organizations by developing marketing programs and sales promotions tailored to the unique strengths of each OEM.Consult customers in developing aftermarket strategies that leverage Gabriel's experience in the same channel.