Junior Analyst / Information Technology Professional

Job postingsJunior Analyst / Information Technology ProfessionalBack to search results Apply now Job no: 848463 Work type: Support Staff Pay Grade:11Major Administrative Unit / College:Information Technology ServicesDepartment:Msu It Client Experience 40000843Sub Area:AP- ProfessionalsSalary:Salary Commensurate with ExperienceLocation: East Lansing Categories: Information Technology, Administrative Professionals- AP, Full Time (90-100%), Union, Remote-Friendly Working/Functional TitleJunior AnalystPosition SummaryThe Information Technologist will be a member of the Workstation Management team of professionals that works within MSU Health Colleges and MSU Health Team to function. Workstation management is responsible for the setup, support, management, and decommissioning workstations.

Provides front-line operational coordination for the “workstation and mobility services” (WMS) function responsible for workstation setup, support, management, and decommission.

Works as a team player, triages incoming customer requests, and handles customer escalations. This includes working with university stakeholders to configure, and distribute assets to meet business objectives; tagging, managing, and decommissioning assets.

MSU Information Technology provides the primary leadership for strategic, financial and policy initiatives. Affecting information technology across MSU.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as 49,695 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a university matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.Unit Specific Education/Experience/SkillsKnowledge equivalent to that which normally would be acquired in the first two or three years of college; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.Desired Qualifications

Experience with imaging, asset management, and backup software.

Ability to work vendors.

Manage workstations in a complex environment (Windows and iOS)

Exceptional customer service values and skills.

Ability to successfully resolve conflict constructively and to maintain positive relationships with customer groups.

Ability to work collaboratively in a team environment.

Equal Employment Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.Required Application MaterialsResume and Cover LetterSpecial InstructionsThree professional references knowledgeable of your work. Work HoursSTANDARD 8-5Description of End DateThis is an off dated position funded until 2/22/2025 from the date of hire with possible extension contingent upon funding renewal.Websitehttps://tech.msu.eduRemote Work StatementMSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.Bidding eligibility ends on 3/7/2023 at 11:55 PMAdvertised: Mar 1, 2023 Eastern Standard Time