Senior IT Service Engineer

Now hiring! Senior IT Service EngineerWyandotte, MI (Hybrid - 3 days on site, 2 days remote)Annual bonusWe are looking for a Senior IT Service Engineer to join our Global Digital Services team in Wyandotte, MI .Come create chemistry with us!Our product family “Digital Laboratory” advises and supports the digitalization of various BASF units in the field of research and development. We are looking for a Senior IT Service Engineer who will support laboratory data systems with a focus on integration and operation of data acquisition systems, laboratory measurement equipment and interfaces for intersystem communication.As a Senior IT Service Engineer, you create chemistry by

Supporting and advising our partners on complex IT application aspects as well as on the digitalization and automation of laboratory processes.

Configuring and troubleshooting software and hardware, providing end-user support and resolving technical issues. By doing this, you will ensure a smooth operation and functionality of our lab IT systems. Communicating with internal business partners / users to understand their product needs, and always focusing on user experience and satisfaction

Reviewing product requirements and developing test scenarios for vendor solutions as well as for tailored self-developed solutions.

Collaborating and working effectively with interdisciplinary, multinational and cross-functional teams, communicating technical concepts clearly, and continuously improving the software implementation and delivery processes.

Learning and having the willingness to adopt new technologies.

If you

Bachelor's degree in Computer Science, Natural Sciences (e,g, Chemistry, Biology, Biochemistry, Lab) or related fields.

5+ years of practical experience in the support of complex IT systems in the laboratory area, as well as strong experience in integrating laboratory equipment into digital workflows.

Experience in agile project methodologies (e.g. Scrum, KANBAN)

Experience with IT Change Management Processes and tools (e.g. ServiceNow) as well as Windows and Linux operating systems.

Strong understanding of network technologies, its management infrastructure, and tools.

Basic understanding in cloud native technologies and processes (e.g. Docker, K8S) as well as data modelling and SQL (e.g. Oracle & PostgreSQL DBMS).

Create your own chemistry with you@BASFAt BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF . We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.Just some of the many benefits we offer include:

Flexible work arrangements whenever possible

Highly competitive retirement savings plan with company match and investment options

Well-being programs that include comprehensive mental health support for you and your household family members

Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)

Back-up child and elder care with discount programs for families of all ages and stages

Mentoring and career development opportunities that allow you to share, learn, and thrive

Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.

Employee crisis support for when the unexpected happens

Access to our BASF wine cellar, employee discounts, and much more!

About usAs one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.Belong to Something Bigger. #belongatBASFPrivacy statementBASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.Equal employment opportunitiesWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.Applicants must be currently authorized to work in the United States on a full-time basis.