Manager Regional Services

About USSYou may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.THE USS DIFFERENCE

One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.

The largest inventory of equipment in the country.

Coast-to-coast coverage with over 130+ locations in 27 states — and growing!

Primary PurposeThe Regional Services Manager is an essential leadership role within the Regional Services department. This role leads a Regional Servies team, with a primary focus on a specific area of responsibility.Essential Functions

Lead, motivate, and guide members of our Regional Services teams to the highest level of performance.

Promote and maintain an environment that encourages and rewards teamwork and collaboration

Serves as the subject matter expert on all USS products and their customer’s account details, monitoring team’s communication with the customer, providing continuous coaching and development to the team via regular feedback and training opportunities.

The Manager will be responsible for leading a regional services team in providing a seamless order-to-cash experience, ensuring their needs from sales, service, and billing are handled with speed, efficiency, clarity, and quality.

Sets example of urgency and ownership with team daily, while leading by example to ensure all customer requests are followed through to resolution in a complete and thorough fashion

Regularly monitors KPIs, continuously evaluates performance trends, and implements plan to quickly improve team’s performance.

Provide swift, customer-centric resolutions for A+ customer escalations, ensuring SLA standards are consistently delivered.

Generate monthly metrics and scorecard reporting, identifies trends, seeking out areas for continuous improvement, suggesting tactics that improve efficiencies, the customer experience, and enable revenue generation and growth.

Train, manage, coach, and develop the team as subject matter experts on all USS products and customer account details.

Plan, prepare, and track the team's daily work schedules, ensuring optimal coverage to meet the customer’s business needs.

Build and maintain strong interdepartmental relationships within Customer Experience, USS Operations, Outsides Sales, and across USS departments to provide an exceptional customer experience to ensure customer requests are handled appropriately and in a timely fashion.

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIESThis position has supervisory responsibilitiesQualificationsQUALIFICATIONSEDUCATIONMin/PreferredEducation LevelDescriptionMinimum2 Year / Associate DegreeBusiness Administration, Marketing, or other related fieldEXPERIENCEMinimum Years of ExperienceMaximum Years of ExperienceComments3or equivalent combination of education and experience in customer service and salesADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrate an entrepreneurial spirit; thrive on and seek out change while fostering that spirit within the team

Deep knowledge of USS products and services

Results-oriented leader that is invested in developing their team and fosters success

Ability to work successfully under tight deadlines

Experience in working with high profile accounts or customers

Proven ability to train and lead others

Hold professionally engaging conversations over the phone and via e-mail

Strong problem-solving skills and solution oriented

Strong PC proficiency (Microsoft Office, CRM, etc.)

Positive and professional leadership

Coaching and development

Customer relationship management

Ability to sell value to differentiate USS offerings from the competition

Quality listening and communication

Time management and organization

Excellent follow-up skills

Strong decision making and problem-solving abilities

Physical RequirementsPHYSICAL REQUIREMENTSDemandFrequencySit while answering phones or reply to emailsConstantUse hands and fingers to handle, control or feel objects tools or controlsFrequentRepeat the same movements when entering dataFrequentSee details of objects that are less than a few feet awayConstantSpeak clearly so listeners can understandFrequentUnderstand the speech of another personFrequentFocus on one source of sound and ignore othersFrequentHear sounds and recognize the difference between themFrequentSee differences between colors, shades and brightnessFrequentBenefits SummaryAll full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

Paid Time Off (pro-rated for Part-Time employees)

Paid Holidays

Medical/Pharmacy

Dental

Vision

100% Employer-Paid Short-Term Disability

100% Employer-Paid Long-Term Disability

100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

Voluntary Employee Life & Accidental Death and Dismemberment

Voluntary Spousal Life

Voluntary Dependent Life

Hospital Indemnity, Accident and Critical Illness

Commuter/Transit Account

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Health Savings Account

401(k) with employer match

100% Employer-Paid Employee Assistance Program (EAP)

Employee Discounts

Salary Range$65,000.00 – $125,000.00 / yearPay Transparency StatementAt United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.EEO StatementEEO STATEMENTUnited Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.