Bilingual (English/Spanish) Area Manager II – North Andover, MA

DescriptionOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities

Support, mentor, and motivate your hourly workforce

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

Stand/walk for up to 12 hours during shifts

Work in an environment where the noise level varies and can be loud

Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

Continuously climb and descend stairs (applies to sites with stairs)

Lead and supervise a team of Process Assistants and NES Learning Ambassadors (2-5 front-line non-exempt leaders and 1-2 Learning Ambassadors depending on location) and associates for bilingual approved cohorts in outbound or inbound operations. Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. At times this may require the need to support in both English and/or Spanish, depending on the associate population need.Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.Basic Qualifications

2+ years of employee and performance management experience

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Able to communicate fluently in both English & Spanish

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Experience managing a team of 20+ employees. Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) Excellent customer service, communication, and interpersonal skills A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field. Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.