Electronic Health Record Application Analyst

Harbor Health is seeking a talented EHR Applications Analyst to join our Clinical IT Team!

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

This is not a remote position and requires working on site in the Boston and surrounding areas. Some hours may be hybrid but majority will require being on site to perform duties.

Role:

The Electronic Health Records (EHR) Application Analyst is responsible for supporting digital strategies, implementation, testing & training efforts and providing support. The EHR Application Analyst must be able to proactively identify opportunities an apply technologies to clinical and business processes by informing and advising internal customers on EHR build & functionality, costs, benefits, implementation & support requirements. The EHR Applications Analyst must develop and maintain credibility and effective working relations with internal customers while serving as a vendor liaison. Our ideal candidate is an adaptable, forward-thinking individual with the ability to manage complex demands from end-users and organization strategic goals.

Responsibilities:

Responsible for system analysis, design, workflows, configuration, testing, implementation, application & end-user support, and issue resolution.

Prepares supporting documentation related to system builds, workflows (Visio), test scripts, staff trainings, standard operating procedures, and user guides.

Escalates issues that adversely impact deliverables and timelines.

Communicates and articulates clearly with project stakeholders and colleagues.

Achieves and maintains required Epic® or applicable EHR certifications.

Stays current with new application functionality and service pack enhancements.

Conducts one-on-one and large-group training sessions using dynamic, creative training tools.

Contributes to the data integrity efforts, governance, data structure standards and policies.

Assists with phone-support and completes support tickets within established service level agreements (SLAs).

Utilizes ticket tracking system according to department guidelines and best practices.

Acts as a liaison between IT, customers and/or vendors.

Conducts or participates in meetings with all clinical and operational areas using the software application.

Develops and maintains trust-based, confidence-inspiring relationships with the end-user community.

Mentors colleagues enhancing application knowledge.

During emergency operations may be required to report to work or remain at work.

Provides on-call / after-hours support as required.

Requirements:

Bachelor’s Degree in a related field, Master’s level degree MBA, MPH, or Health Informatics preferred

May substitute Associate’s degree in a related field with 2 years of experience in a healthcare setting OR 4 years of experience in a healthcare setting accepted in lieu of a Bachelor’s degree

1-3 years of experience in a healthcare setting, may substitute two years of experience in a customer service and/or training environment in lieu of two years of experience in a healthcare setting

Minimum of 2 years of experience using health information technology or leading industry Electronic Health Records (I.e., Epic®, Cerner, Meditech, NextGen) or ancillary clinical systems

Familiarity with Federally Qualified Health Centers (FQHCs) or Program of All-inclusive Care for the Elderly (PACE) operations preferred

Epic® / EHR Certifications from respective vendor preferred

Practical knowledge of interoperability concepts, including messaging standards (HL7, FHIR, etc.) preferred

Proven record of providing exceptional customer service and demonstrated ability to work with difficult and/or needy customers

Computer savvy with intermediate skills in Windows and Microsoft Office

Proven experience with in-person/elbow-to-elbow training and/or education experience

Excellent verbal, written and presentation skills

Proven ability to lead ongoing and project-specific workstreams

Upbeat, enthusiastic, and professional demeanor.

May be required to travel occasionally between one or more sites; must be able to travel between sites in a timely manner

Epic® Certification – Within 6-18 months of hire, if applicable.

EHR Certification – From respective vendor certification program within 6-18 months of hire, if applicable.

Please apply online at:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=408d9981-05cb-4530-b223-acff48d0efc8&ccId=19000101000001&jobId=527768&source=CC2&lang=enUS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.