Maintenance Coordinator - Residential Property Management Co.

About Us:

Join our dedicated team and play a pivotal role in ensuring our properties run smoothly. We pride ourselves on maintaining a high standard of living for our residents and are seeking an organized and proactive Maintenance Coordinator to help us achieve this goal.

Key Responsibilities:

- Primary Contact: Serve as the main point of contact for maintenance requests from residents.

- Responsive Service: Quickly respond to maintenance requests via email, online portal, or phone.

- Dispatch and Coordination: Manage and dispatch maintenance technicians for service calls effectively.

- Information Gathering: Collect additional details from residents when necessary to ensure clarity and expedite issue resolution.

- Request Categorization: Organize maintenance requests into categories such as General Maintenance, Heat & HW, and Tenant issues

- Progress Monitoring: Track and monitor the progress of work orders, keeping both technicians and tenants informed

- Tenant Communication: Inform tenants of findings and plan future appointments if an issue remains unresolved.

- Administrative Duties: Handle clerical tasks including record-keeping, invoicing, and receipts management.

- Vendor Relations: Communicate and coordinate with vendors, property managers, and staff members

- Tenant Notifications: Prepare and send bulk email notices to tenants when construction or utility shutdowns might affect them.

- Assistance to Property Manager: Support property managers with tenant renewals and other administrative tasks.

Qualifications:

- Being bilingual in Spanish is a plus.

- Excellent communication skills and a customer service-oriented attitude.

- Strong organizational and multitasking abilities.

- Ability to work collaboratively in a fast-paced environment.