Counter Staff

Our front of house team members welcome and care for our loyal and lovely guests. Counter team members will have a working knowledge of all Blacker’s products, serving delicious cakes and pastries, operating the point-of-sale register, putting orders together and keeping a clean and organized workspace. We expect our front of house team members to:

-Engaging, warm, and welcoming communication skills and presence

-Have a passion for and deep knowledge of our menu, our cake and pie offerings, and genuine hospitality

-Have a desire to help where needed and work as part of a team

-Have flexibility to work a variety of shifts, including some holidays, afternoons/evenings

Summary of Counter Team Members’ Primary Responsibilities

-Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our space and engaging with them throughout their experience

-Determine guests' needs by asking questions and sharing product knowledge

-Has comprehensive knowledge of all Blacker’s products

-Takes guests’ orders using our point-of-sale system/register

-Executes all Blacker’s product and packaging standards

-Maintains clean and well-stocked prep stations

-Actively maintains and supports cleanliness and visual/brand standards

-Complies with and follows all safety and sanitation standards at all times while adhering to our policies and procedures

-Other duties as assigned