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Bakery Manager

Massachusetts, Boston, 02108 Boston USA


We are looking for full-time Bakery Manager to lead our front-of-house pastry counter team. The pastry counter serves a daily menu of housemade breakfast items, desserts, coffee drinks, and imported confections. In addition to managing and training the other customer service staff, the manager works closely with the bakers to represent our ever-growing bakery department according to their vision.

Responsibilities include:

· Daily hands-on customer service, leading the busiest shifts of the week

· Implement procedures on the team to uphold high standards of customer service, cleanliness, and product quality

· Organizational tasks

· Supervising a team of 2-8 people; delegating tasks to other team members

· Executing the vision of the Head Baker

· Merchandising and other ideas to promote the bakery department and boost sales

· Purchasing retail items from domestic vendors of chocolate, candy, and sweets

Ideal Candidates will have:

· At least one year in a supervisory or managerial capacity in a specialty food retail or wholesale environment preferred

· History of providing excellent customer service

· Exceptional work ethic

· Equally exceptional skills in working with people of various backgrounds

· Ability to handle multiple tasks efficiently

· Passion for food

Additional qualities we are looking for:

· Natural problem solver

· Highly organized

· Exceptional attention to detail

· The ability to anticipate and resolve issues/problems on a proactive basis

· Task managing and prioritization in a fast paced environment

· Excellent collaborative skills to work in partnership with department leads, store management and customers

· Experience with retail POS systems / computers

· Demonstrated strong work ethic and on-time commitment

We are looking not simply for a qualified person, but someone with the aptitude and energy to contribute to our company going forward. This position has a great deal of growth potential including purchasing, travel and staff development.

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