Customer and Community Marketing Manager, Copperleaf

IFS Copperleaf helps some of the world’s largest organizations make better strategic decisions. Our AI-powered decision analytics software enables clients to optimize investment planning and asset management, aligning decisions with corporate strategy to deliver the highest value. At IFS Copperleaf, we’re collaborative, customer-focused, and passionate about creating solutions that have a real-world impact. Candidates based in East Coast time zone preferred The Customer & Community Marketing Manager is responsible for developing and executing programs that strengthen IFS Copperleaf’s relationships with customers, partners, and system integrators, while cultivating a thriving, engaged community.This role sits at the intersection of customer success, partner engagement, and community engagement, with a strong focus on install base growth through upsell and cross-sell initiatives.You’ll champion customer and partner advocacy, manage community initiatives, and bring to life real-world stories that demonstrate the value of IFS Copperleaf’s decision analytics platform.Key Responsibilities1. Customer and Community Strategy Build and manage a structured customer and community advocacy program that amplifies success stories, proof points, and shared outcomes.Establish a clear framework to capture customer insights and success stories, creating a continuous feedback loop with Product Marketing, Campaign, and Field teams to inform messaging, content, and go-to-market strategy.Develop and execute initiatives that deepen relationships with customers, system integrators, and key collaborators across the IFS Copperleaf ecosystem.Partner closely with Customer Success, Product Marketing, and Sales teams to identify engagement opportunities that drive pipeline growth, adoption, and advocacy.2. Go-to-Market Campaigns and Content Plan and deliver integrated campaigns that elevate customer success, highlight ecosystem collaboration, and accelerate install-base expansion.Create co-developed content and assets — including case studies, success stories, videos, and solution spotlights — that demonstrate the shared value of IFS Copperleaf solutions.Collaborate with regional and field marketing teams to localize and activate community-led initiatives globally, ensuring consistency of storytelling and alignment with customer engagement objectives.3. Performance and ReportingDefine and track KPIs to measure the effectiveness of customer and ecosystem marketing activities - including pipeline contribution, engagement levels, and advocacy metrics.Report regularly on program performance and insights to marketing and sales leadership, providing recommendations to optimize strategy and investment.Leverage best-in-class AI tools and marketing technologies to analyse performance, personalise engagement, and scale impact - supported by dedicated analytics, operations, and digital teams.