Administrative Co-op (Patient Access - Float Pool)

77728BRJob Posting Title:Administrative Co-op (Patient Access - Float Pool)Department:Ambulatory ServicesAutoReqId:77728BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:This Co-op position will be working within the Patient Access team, under the Float title and will provide administrative and customer service support to clinics across Boston Children's Hospital.This Patient Access Co-op will be responsible for:Patient Encounter Management:

Providing positive and effective customer service that supports unit operations

Collaborating with referring providers and practices

Obtaining required authorizations to compile patient and staff schedules

Scheduling patients and supporting the patient encounter

Check In / Check Out:

Greeting and directing patients, families and visitors

Monitoring daily schedule and coordinating flow with clinicians/supervisor

Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

Facilitating and directing communication with Financial Counseling

Administrative:

Scheduling meetings, programs and events

Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

Providing routine clerical support as needed

Process Improvement:

Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement

Assisting in implementing change in internal systems and procedures

Office/Site Location:BostonRegular, Temporary, Per Diem:Temporary Remote Eligibility :Onsite Only